A system for managing service orders
From the client's phone call to settlement — Flowgres runs every service order in one place. Tickets with priorities, a service schedule for the whole team, technicians' working time and a full history for every client.
The whole service team on one weekly plan
The coordinator sees who is free and who is overloaded. A breakdown slots into the plan without reshuffling the whole week, and periodic inspections never drop off the calendar.
Sample weekly plan · scroll the plan sideways →
Every service order handled by its own rules
You set ticket types, statuses and handling stages to match the way you work.
Breakdowns
A top-priority ticket with response time control.
- Priority on intake
- SLA control
- Fast assignment
Periodic inspections
Planned in the service schedule, with the history of previous visits.
- Dates in the calendar
- Equipment history
- Visit report
Installations and assembly
Larger jobs run as a project with tasks and a budget.
- Tasks on a Kanban board
- Hour budget
- Client acceptance
Complaints and warranties
The full history of contacts and decisions for every client case.
- Thread with the client
- Statuses and deadlines
- Complaints report
From the client's phone call to settlement — with no retyping
Every step stays in the order history. When it's time to invoice, the hours and the work description are already there.
For companies that service equipment at their clients' sites
Whatever you service, the pattern is the same: ticket, plan, work, settlement.
Service companies' questions
Can we set our own order types and statuses?
Yes. You define ticket types, statuses and handling stages yourself — e.g. breakdown, inspection, installation, complaint — each with its own flow.
How do we bill technicians' hours?
Working time is logged against the order, and time reports with assigned rates become the basis for billing the client. More on the Time tracking page.
Can we see a client's history and their tickets?
Yes. Tickets are linked to the company and contact records, so with every new case you see previous orders and arrangements.
Will Flowgres replace our accounting system?
It doesn't have to. Flowgres handles orders, the schedule and working time, and exchanges data with accounting systems — including Comarch ERP and Insert.
What does implementation look like?
We start with a pre-implementation analysis, followed by configuring order types and statuses, migrating client data and training. A dedicated account manager guides you throughout.
See how Flowgres can run your service orders
We'll show you the service schedule, ticket handling and hour billing using your company as an example.
Book a presentation →15% off the pre-implementation analysis
