Customer Support

HelpDesk -
call handling system

Flowgres simplifies ticket handling and streamlines team collaboration in one system. Respond faster, eliminate chaos, and have the entire process under control, without unnecessary emails and manual oversight.

Comprehensive handling of requests

Record, assign and guide requests through defined stages - from acceptance to resolution. You have full control over each case's status and action history. You know what is in progress, what is pending, and what needs action.
Obsługa zgłoszeń - widoki z systemu Flowgres
Kontekstowa komunikacja w obsłudze zgłoszeń - widok z systemu Flowgres

Contextual communication
and collaboration

Talk directly in the application, to the team and to the applicant. Comments and history allow you to work together without chaos.

Link to
projects and tasks

You can easily turn requests into project tasks.
Help Desk is part of a larger ecosystem, and it also supports operations and development activities.
Kanban w systemie Flowgres- prezentacja GIF

Priorities, response time

Classify requests on entry, assign responsible persons, prioritize.
Reduce handling time and respond faster to the most important issues.

Support

Comprehensive handling of requests

Comprehensive handling of Flowgres HelpDesk requests

Record, assign and guide requests through defined stages - from acceptance to resolution. You have full control over each case's status and action history. You know what is in progress, what is pending, and what needs action.

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Coordination

Contextual communication and collaboration

Flowgres contextual communication and collaboration

Talk directly in the submission, to the team and to the submitter. Comments and history allow you to work together without chaos.

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Ecosystem

Link to projects and tasks

Linking HelpDesk requests to Flowgres projects

You can easily turn requests into project tasks. The Help Desk is part of a larger ecosystem, and it also supports operations and development activities.

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SLA & Priorities

Priorities, response time

Flowgres HelpDesk priorities and response times

Classify requests on entry, assign responsible persons, prioritize. Reduce handling time and respond faster to the most important issues.

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What do you gain?
Measurableefficiency
Flowgresa

  • ✓

    Fewer notifications "disappearing in the system" - clear statuses and assignments guarantee transparency.

  • ✓

    Greater user satisfaction - requests handled faster, more efficiently and with clear feedback.

  • ✓

    Better communication within the team and with the user - everything happens in the context of the request.

  • ✓

    More cases closed on first contact - thanks to better communication and a full history of requests.

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How is the customer service
with Flowgres?

Efficient handling of requests (Helpdesk)

1

Report

The customer (or employee) registers the problem.

The notification is assigned to a specific person, priority is set.

2

Application handling

You change the status, communicate with the submitter, add comments and solutions.

3

Case closure, efficiency analysis

You check response time, SLA level, number of requests per customer or categories.

Flowgres adapts to you

You don't have to change your processes - it's the system that adapts to your business:

✦

Custom service steps

Define custom request types, statuses and stages to fit your department's specific needs.

✦

Full customization

Personalized views, fields and reports - you decide what you track and analyze.

✦

Integration with projects

Seamlessly link submissions to ongoing projects and daily team activities.