HelpDesk –
call handling system

Flowgres simplifies ticket handling and streamlines team collaboration in a single system.
Respond faster, eliminate chaos, and have the entire process under control,
without unnecessary emails and manual oversight.

Try Flowgres for free

Comprehensive handling of requests

Record, assign and guide requests through defined stages – from acceptance to resolution. You have full control over each case’s status and action history.

Obsługa zgłoszeń - widoki z systemu Flowgres
Kontekstowa komunikacja w obsłudze zgłoszeń - widok z systemu Flowgres

Contextual communication
and collaboration

Talk directly in the submission, to the team and to the submitter. Comments, history and attribution allow you to work collaboratively and without chaos.

Link to
projects and tasks

You can easily turn submissions into project tasks.

The Help Desk is part of a larger ecosystem, and it also supports operations and development activities.

Kanban w systemie Flowgres- prezentacja GIF
wykres na stronę główną (51)

Priorities, response time

Classify requests on entry, assign responsible persons, prioritize.

Reduce service time and respond faster to critical issues.

What you gain. Measurable effectiveness of Flowgres

  • Fewer notifications “disappearing in the system” – clear statuses
    and assignments guarantee transparency

  • Greater user satisfaction – requests handled faster, more efficiently and with clear feedback

  • Better communication within the team and with the user – everything happens in the context of the request

  • More cases closed on first contact – thanks to better communication and a full history of requests

Arrange a demo version

How is the customer service
with Flowgres?

Obsługa klienta - infografika help desk Flowgres

Flowgres adapts to you

Flowgres adapts to you:

  • Custom request types, statuses and handling stages,

  • Personalized views, fields and reports – you decide what you track,

  • The ability to integrate submissions with projects and team activities.

Find out how Flowgres can support your customer service:

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Effective team communication

” Flowgres ‘ help desk request handling system is not just a place to report problems. It is also a platform that enables transparent and effective communication within the project team. Collaboration and information sharing are now even more intuitive.

Enhanced collaboration tools

The project team can use powerful tools that support joint work on resolving requests. Comments, ticket history tracking, and the ability to assign tasks increase the efficiency of group work.

Quick troubleshooting

With improved response mechanisms, the team can quickly analyze, categorize and resolve requests. This results not only in increased user satisfaction, but also in reduced resolution time.

Personalization of request handling

Flowgres allows you to customize the handling of requests according to the specific needs of the project. Parameterization of the system makes it possible to customize handling processes according to individual team preferences.

“Help desk” within Flowgres is not just a problem management tool. It is a new quality in team communication, supporting the smooth flow of projects and increasing flexibility in the area of responding to challenges. Flowgres, with its new tool, becomes a comprehensive environment for effective project management, providing teams with the right support in their daily tasks and communication processes.