HelpDesk –
ticket handling system
Flowgres simplifies ticket handling and streamlines team collaboration in a single system.
Respond faster, eliminate chaos, and have the entire process under control,
without unnecessary emails and manual oversight.
Comprehensive ticket handling
Record, assign and monitor tickets through defined stages – from acceptance to resolution. Have full control over each case’s status and action history.
Contextual communication
and collaboration
Comunicate with the team and the ticket’s issuer directly in the ticket.
Comments and ticket resolution history allow you to work collaboratively and without chaos.
Link to
projects and tasks
You can easily turn tickets into project tasks.
The Help Desk is part of a larger ecosystem, and it also supports operations and development activities.
Priorities, response time
Classify tickets on entry, assign responsible persons, prioritize.
Reduce service time and respond faster to critical issues.
Measurable effectiveness
of Flowgres
Fewer notifications that “disappear” in the system – clear statuses and assigned responsibilities guarantee transparency
Greater user satisfaction – tickets are handled faster, more efficiently and with clear feedback
Better communication within the team and with the user – everything happens in the context of the request
More cases closed on first contact thanks to better communication and a full history of tickets
Help Desk in Flowgres system
Flowgres adapts to you
Using Flowgres system, you get:
Custom ticket types, statuses and handling stages,
Personalized views, fields and reports – you decide what you track,
The ability to integrate tickets with projects and team activities.
Find out how Flowgres can support your customer service:
Effective team communication
” Flowgres ‘ help desk request handling system is not just a place to report problems. It is also a platform that enables transparent and effective communication within the project team. Collaboration and information sharing are now even more intuitive.
Enhanced collaboration tools
The project team can use powerful tools that support joint work on resolving requests. Comments, ticket history tracking, and the ability to assign tasks increase the efficiency of group work.
Quick troubleshooting
With improved response mechanisms, the team can quickly analyze, categorize and resolve requests. This results not only in increased user satisfaction, but also in reduced resolution time.
Personalization of request handling
Flowgres allows you to customize the handling of requests according to the specific needs of the project. Parameterization of the system makes it possible to customize handling processes according to individual team preferences.
“Help desk” within Flowgres is not just a problem management tool. It is a new quality in team communication, supporting the smooth flow of projects and increasing flexibility in the area of responding to challenges. Flowgres, with its new tool, becomes a comprehensive environment for effective project management, providing teams with the right support in their daily tasks and communication processes.